RETURN POLICY

RETURN POLICY

At Huntington Companies Inc., dba HestiaLiving Everyday “Hestia”, we strive to make the return process as simple as possible for our customers. We do not offer direct exchanges, we recommend an easier and faster method for getting the items you love: simply return your item(s) and place a new order for the product(s) you’d like on our site.

Please submit your return request to returns@hestialiving.com.  We guarantee the quality of our products and are happy to accept any returns within 14 days from the date of delivery, if the items are unused and in their original packaging.

Please follow our standard Return Procedure below for guidance on how to return items and receive a refund before placing your new order. We hope this streamlined approach makes your shopping experience with us more convenient.

RETURN PROCEDURE

We must receive return requests within 14 days from the date of delivery.

Authorized returns need to be shipped back within 7 days from the date the return authorization has been approved. 

The customer is responsible for the cost of return shipping, including insurance and any import duties. A Return Merchandise Authorization (RMA) number is required for all returns. Please see above on how to request the RMA number and make a return.

Please pack your returns carefully. We are not responsible for damage or loss for return shipments. We highly recommend you ship with a service that provides tracking and insurance.

All items must be returned in original, unaltered and unused condition with all original packaging.

• Placemats and Coasters must be returned in the original box if provided.
• Acrylic Trays must be returned, in their original unopened plastic, along with the original box.

Any used, damaged, or altered items, or anything Hestia, considers questionable or does not comply with our Return Policy, will not be accepted and will be returned to the customer. We reserve the right to deny a refund if returned merchandise does not meet our requirements.

Refunds will be issued for the cost of merchandise and any applicable domestic sales tax only. Shipping and handling fees as well as any import duties are not refundable.

Refunds will be made back to the original form of payment.

We cannot accept returns of items purchased from other stores or websites that sell our products. Please contact the place of purchase for their return policy.

Sale items are final sale and do not qualify for returns, refunds, exchanges, or price adjustments.

Please keep a copy of your RMA and return shipping label should you need to contact customer service. If you have any questions as to whether an item can be returned, please email us at returns@hestialiving.com